I’ve been exposed to the technical writing scene for quite some time. When I first made the switch from programming to technical writing (eons ago), I have to admit I was kind of shocked by how technical writing was viewed by others. Coming from the programming scene, I can tell you from first hand experience [...]

The documentation phase of a product’s development lifecycle is a great time to do some usability analysis. Think about it, the technical writer is seeing your product from your customer’s perspective and must put into words, pictures or videos, the steps necessary to use it. And who better to provide such feedback than someone who [...]